Technical Support Specialist for District Technology
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Fall River Public Schools. This individual will play a crucial role in ensuring the smooth operation of our district's technology equipment and software.
Key Responsibilities:
- Installing, configuring, and upgrading operating systems and software to ensure optimal performance.
- Providing tier one support for students, staff, and families, and escalating issues as needed to minimize downtime.
- Assembling, installing, and configuring computers, monitors, and peripherals to meet the needs of our users.
- Troubleshooting end-user issues, including user access and system errors, to resolve problems efficiently.
- Compiling reports on assets and inventory controls to inform strategic decisions.
- Communicating with stakeholders regarding repair status and asset return to ensure transparency and satisfaction.
Requirements:
- A minimum of one year of college-level coursework in computer science, IT, or a related field, or an equivalent combination of education and experience.
- One year of general computer installation, maintenance, and repair experience, or an equivalent combination of education and experience.
Work Environment:
- This role may require occasional travel to conduct work within the district.
- The position involves standing, bending, pushing, moving, lifting moderately heavy objects, and using hands and fingers to operate tools and diagnostic equipment.
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