Front Desk Representative

3 days ago


Jasper, Indiana, United States Shaner Hotel Group Full time
Job Title: Front Desk Agent

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites DuBois in DuBois, Pennsylvania.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities:
  • Provide superior guest service, including check-in and check-out, and respond to guest inquiries in a friendly and professional manner.
  • Handle guest complaints and resolve issues in a timely and efficient manner.
  • Process all payments and handle cash handling and credit policies/procedures.
  • Generate and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned.
Requirements:
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
About Us:

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We offer a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.

We are committed to providing exceptional guest service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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