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Skin Care Specialist
2 months ago
OVERVIEW
Experience a vibrant environment filled with enthusiasm and creativity. A space where the thrill of exploration and unique artistry come together to create unforgettable shopping experiences for true beauty aficionados. At Ulta Beauty, we are redefining the beauty landscape one product, one service, and one experience at a time. Because beauty holds immense power.
If you are in search of a meaningful career—a place driven by vision, mission, and core values—where every voice matters, contributions are acknowledged, and opportunities for growth are plentiful, consider Ulta Beauty. Nowhere else are the opportunities as captivating.
GENERAL SUMMARY & SCOPE
The Skin Care Consultant (SCC) plays a crucial role in enhancing sales within the skin care category by engaging customers to understand their unique needs, guiding them in selecting and purchasing skin care products, and upholding overall store standards, including cleanliness and inventory replenishment. They assist the Experience Manager (EM) by focusing on performance (service and retail sales along with in-store events), people (guest service and team culture), and process (operational procedures and compliance standards). This role requires a solid understanding of skin care needs, concerns, and functions, a genuine passion for the beauty industry, exceptional customer service skills, and the ability to learn and communicate product knowledge effectively.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The SCC embodies Ulta Beauty's mission, vision, and values, consistently demonstrating them through the following responsibilities:
Performance
Contribute to achieving or surpassing the store's objectives related to retail and service sales, customer loyalty (including credit), retail shrinkage, and omni-channel sales, with a specific emphasis on the skin care category as established by Ulta Beauty. Ensure every customer receives outstanding service by welcoming and engaging each guest, tailoring service to their individual needs, and suggesting complementary products and/or services. Handle sales, refunds, and exchanges with courtesy and professionalism. Regularly conduct skin care assessments and product demonstrations with customers to boost sales and enhance the customer experience. Schedule appointments for, and assist in the execution of, services and in-store events that provide an exceptional customer experience while achieving skin care sales targets. Take the initiative to stay updated on new and existing industry trends, products, and services during work hours and be knowledgeable about the ingredients and benefits of these trends, products, and services to better assist customers. Maintain consistent and punctual attendance.People
Foster an inclusive atmosphere that supports colleagues, peers, and the internal and external customers served. Communicate the advantages of the customer loyalty program, including credit and the Ulta Beauty app, to customers on the sales floor and when prompted by Ulta Beauty's systems. Collaborate with managers and associates throughout the store to contribute to business growth. Actively participate in ongoing training, including brand and category education, to facilitate continuous professional development and enhance skin care sales performance.Process
Be knowledgeable of and ensure adherence to Ulta Beauty's policies, procedures, and standards. Comply with Ulta Beauty's dress code. Drive sales by keeping assigned work areas stocked, labeled, and organized, ensuring testers are available and maintained in accordance with hygiene standards. Maintain exemplary store operational standards, including cleanliness of the sales floor, restrooms, cash wrap, backroom, and break area. Participate in executing merchandise resets, planograms, marketing displays, physical inventory processes, and processing shipments using Ulta Beauty's technology and best practices. Safeguard company assets by adhering to loss prevention best practices and delivering exceptional customer service. Carry out other operational tasks as directed.JOB QUALIFICATIONS
Education
A high school diploma is preferredExperience
At least 1 year of relevant work experience or an equivalent combination of education and relevant work experienceSkills
Demonstrate significant proficiency in sales, products, and customer service Exhibit a passion for skin care, solution-oriented products, and consultative selling Ability to cultivate and maintain strong customer relationships Capability to work independently and collaboratively as part of a team Ability to effectively manage guest concerns and prioritize multiple tasks in a dynamic environment Strong communication abilitiesSPECIAL POSITION REQUIREMENTS
Availability to work a flexible schedule, including days, evenings, weekends, and holidays Participation in brand-sponsored training sessionsWORKING CONDITIONS
Frequent mobility throughout the store during shifts Regular standing, bending, reaching, pulling, pushing, and twisting during shifts Continuous lifting and/or moving of items up to 10 lbs. during shifts Ongoing coordination and manipulation of objects during shiftsIf an associate has a disability that hinders them from performing an essential function of the job, the Company will engage in an interactive process with the associate to determine if there is a reasonable accommodation that will enable the associate to fulfill the essential functions of the job.
Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage individuals from diverse backgrounds to apply. We do not discriminate based on race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.
ABOUTAt Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest beauty retailer in North America and the premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with over 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also features a full-service salon in every store offering hair, skin, brow, and makeup services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
