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Global Sales Account Manager

2 months ago

Atlanta, Georgia, United States Carter's Full time
About the Role

Carter's is seeking a highly skilled Associate Account Executive to join our International Sales team in Atlanta. As a key player in supporting our global sales initiatives, you will be responsible for maintaining customer relationships, achieving sales objectives, and managing sales orders for assigned brands and customers.

Key Responsibilities
  • Customer Management
    • Build and maintain strong business relationships with customers and serve as the primary point of contact.
    • Prepare and present sell-in of products to customers via virtual or in-person product presentations.
    • Analyze business performance and sales trends on a weekly/monthly basis to determine if any adjustments to sales plans are needed.
    • Own and maintain forward-looking customer sales plans and budgets.
    • Partner with cross-functional teams, including merchandising, planning, marketing, eCommerce, accounting, and operations, to ensure account needs and requests are being met.
  • Sales Order Management
    • Responsible for uploading customer sales orders and overall management of order files.
    • Track replenishment orders and revise bulk sales orders as necessary. Communicate opportunities and risk to management.
    • Partner closely with the supply chain organization to ensure timely shipment of all open orders.
    • Monthly review of customer open-to-buy (OTB) plans and inventory levels to ensure healthy levels of stock.
  • Customer Support
    • Oversee and manage item set-ups, eCommerce needs, and in-store branding requirements.
    • Coordinate co-op marketing opportunities with creative marketing, in-store teams, and brand marketing.
    • Support the planning and coordination of seasonal sales meetings (including meeting content, logistics, as well as internal and external communication).
    • Make visits to customer regions/stores to maintain intimate knowledge of product performance.
    • Serve as the subject matter expert for the competitive landscape.
    • Lead special projects/ad-hoc analysis as required.
    Requirements
    • 3+ years of progressive experience in wholesale sales managing customer accounts.
    • Proven ability to analyze complex datasets and synthesize into actionable insights within Microsoft Excel.
    • Proven ability to work with customers, displaying confidence to influence decisions using fact-based insights. Demonstrated effective negotiation skills both internally and externally.
    • Proven ability to identify and pursue opportunities to expand our customer base and grow sales by actively seeking out potential new clients and understanding market trends.
    • Effectively collaborated within a team and cross-functional environment, building rapport with internal and external partners.
    • Exhibited excellent written and verbal communication skills with the ability to effectively present complex ideas and strategic initiatives to all levels within the organization.
    • Demonstrated ability to adapt to an ever-changing environment, quickly adjusting to new circumstances and challenges with a high level of productivity and accuracy.
    • Willingness to work on calendars/timelines of customers when necessary.
    Preferred Skills and Experience
    • BS or BA degree preferred.
    • Apparel and/or CPG industry experience.
    • Demonstrated experience in planning principles, financial budgeting, and comprehensive ad-hoc reporting.
    • Proven ability to manage financial plans and budget analysis.
    • Strong understanding and execution of retail math, encompassing sell-throughs, account plans, open-to-buy reading, and identification of sell trends.
    • International customer experience.
    • Some travel required to customer accounts/regions.
    About Carter's

Carter's is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.