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Pub Operations Assistant Manager

2 months ago

Portland, Oregon, United States McMenamins Full time
Position Title:
Assistant Manager - Pub Operations

Reports To:
Pub Manager

FLSA Classification:
Hourly Non-Exempt

The responsibilities outlined below are designed to provide a general overview of the nature and level of work performed by individuals in this position.

These responsibilities do not constitute an exhaustive list of all tasks, duties, and skills required for this role. Team members may occasionally be asked to take on additional responsibilities beyond their standard duties.


Overview of the Role:

The Assistant Manager for Pub Operations is an entry-level management position.

The primary focus is to assist the Assistant Manager and Head Manager in overseeing all pub operations under their direction.

This role is expected to perform the duties of other non-management positions, execute opening and closing procedures, serve as the host, and ensure the efficient functioning of the pub.

Additional responsibilities include working both indoors and outdoors seasonally, prioritizing exceptional customer service, assigning sections to servers, taking orders, processing payments, supervising service areas, managing staff, and effectively resolving customer service challenges.

The Assistant Manager role may require both physical and mental agility in a fast-paced setting, necessitating the ability to multitask effectively.

Furthermore, being available to address issues during shifts and covering for the Head Manager's absence are critical components of this position.

All employees are expected to maintain a safe working environment and stay informed about company events and offerings.


Job Requirements:
  • Possess and renew current food handler and OLCC/WA liquor licenses
  • Relevant prior experience is essential
  • Proficient in cash handling and numerical skills
  • Strong communication and customer service skills
  • Flexible availability, including weekends, evenings, and holidays

Key Responsibilities:
  • Provide outstanding customer service and manage shifts efficiently
  • Ability to safely lift heavy items
  • Appreciation for diversity and effective team leadership
  • Professionally handle high-volume service and customer complaints
  • Work in various weather conditions and perform repetitive physical tasks
  • Maintain clear communication and positive interactions with various stakeholders
  • Work around heat sources, sharp objects, and cleaning chemicals
  • Exhibit a positive attitude, value diversity, and commit to exceptional customer service

ALL CANDIDATES MUST BE ABLE TO MEET THE KEY RESPONSIBILITIES OF THIS ROLE WITH OR WITHOUT REASONABLE ACCOMMODATION.