Product Support Specialist
7 days ago
Company Overview
At MSCCN, we're a leader in workforce management and human capital management solutions. With 80,000 customers across 150 countries, we're shaping the future of work.
Job Summary:
We're seeking an experienced Product Support Specialist to deliver exceptional customer support for our valued clients. As a key member of our Global Support team, you'll leverage your expertise in Human Capital Management (HCM) and payroll domains to resolve complex customer issues. Your passion for providing world-class support will drive customer satisfaction and help us achieve our mission.
Duties and Responsibilities:
- Leverage your domain knowledge to provide timely and comprehensive resolution of customer support issues
- Engage in escalated customer circumstances and drive successful resolutions
- Achieve expert-level proficiency across multiple UKG product lines
- Coaching and mentor peers through training and guidance
- Participate in on-call rotations for occasional after-hours support
Required Skills and Qualifications:
- 5+ years of experience in software support with expertise in HCM, payroll, HR, or taxes
- Proven track record of problem-solving complex issues
- Exceptional written and verbal communication skills
- Ability to present in group settings
- Thrives in a collaborative team environment
Salary Range:
$53,800 - $77,300 per year, depending on location and qualifications.
Benefits:
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Inclusive culture and diverse employee resource groups
Equal Opportunity Employer:
MSCCN is an equal opportunity employer committed to creating an inclusive work environment. We welcome applicants from diverse backgrounds and perspectives.
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