Technical Client Support Specialist
6 days ago
We are seeking a skilled Customer Service Representative to join our team at Feufo Inc. The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide exceptional support to our customers.
About the JobThis is a full-time position that requires strong English communication skills, both written and verbal. The representative will be the first point of contact for our customers, providing prompt and effective solutions to their technical issues via email, chat, and phone.
Key Responsibilities:- Provide exceptional customer service and ensure customer satisfaction.
- Troubleshoot problems, identify root causes, and provide solutions.
- Escalate complex issues to higher-level support when necessary.
- Maintain accurate documentation of all customer interactions.
- Strong English communication skills, both written and verbal.
- Excellent problem-solving abilities and a customer-oriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Competitive salary range: $60,000 - $80,000 per annum.
- Opportunities for professional growth and development.
We offer a dynamic and supportive work environment, opportunities for career advancement, and a competitive salary package. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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