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Strategic Network and Operations Manager

2 months ago

Centennial, Colorado, United States Delta Dental of Colorado Full time
Job Summary

We are seeking a highly skilled and experienced Strategic Network and Operations Manager to join our team at Delta Dental of Colorado. This is an exciting opportunity to lead our provider relations and business development efforts, driving growth and excellence in our network.

Key Responsibilities
  • Provide strategic guidance to departments, overseeing daily operations and exercising professional judgment to solve problems and delegate tasks as needed.
  • Conduct interviews, make hiring decisions, and handle performance evaluations, disciplinary discussions, and terminations effectively and timely.
  • Evaluate and counsel departmental team members on their performance, promoting growth and excellence.
  • Plan and develop educational training for the department, including product-specific training and partnering with the Learning and Development team to create learning pathways.
  • Implement strategies to increase operational efficiency, reviewing and analyzing reports, records, and directives to inform planning and decision-making.
  • Assist with the preparation of the annual budget and participate in monitoring and analyzing costs throughout the budget year.
  • Partner with department leadership to develop and execute organizational OKRs, promoting success and alignment with DDCO's mission and strategic plan.
  • Serve as liaison to other member companies and Delta Dental Plans Association for network-related inquiries and compliance, and act as a communication liaison between providers, dental associations, stakeholder groups, and DDCO.
Requirements
  • Graduate from an accredited college or university with an Associate's degree in healthcare, business, or a related field, or a combination of relevant experience and education.
  • Minimum of 5-7 years of experience in sales, business development, and/or relationship management, preferably within healthcare/dental benefits or dental practice/DSO space.
  • Minimum of 3-5 years of workforce management experience and knowledge of effective supervisory/management practices required.
  • Experience managing teams in a fast-paced, dynamic environment, with a commitment to fostering a positive and inclusive work culture.
  • Prior experience/certifications in Salesforce, PowerBI, or Tableau strongly preferred.
  • Prior experience with government programs (e.g., Medicaid/Medicare) and related compliance requirements strongly preferred.
What We Offer

Delta Dental of Colorado offers a comprehensive compensation and benefits package, including a generous PTO policy, 11 paid holidays, 6 paid illness days, and a range of medical, dental, and vision plans. We also offer a 401(k) match with immediate vesting, supplemental retirement savings plan, company-paid life insurance, short-term disability, and long-term disability policies, as well as a wellness program, tuition reimbursement, and ECO Passes for team members.

This is an exempt position with a salary range of $106,122-$136,157 annually, plus eligibility for a bonus. We are proud to be an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.