Business Operations Manager
3 weeks ago
We are seeking a highly organized and detail-oriented Office Manager to join Sonia Olivo - State Farm Agent in this dynamic role.
**Salary:** $60,000 per year + commission/bonus
Key Responsibilities:- Establish strong customer relationships by providing exceptional service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused approach to educate customers about insurance options and promote relevant products.
- Maintain a well-organized office environment, ensuring seamless day-to-day operations and continuous improvement of customer experiences.
- Excellent communication skills (written, verbal, and listening)
- Highly organized and detail-oriented
- Experience in customer service required
- Experience in managing customer service preferred
- Experience in sales preferred
- Proactive problem-solving skills
- Able to work in a team environment and collaborate with others to achieve agency goals
- Proficiency in Windows computer applications
- Experience with Salesforce/CRM preferred
- Property and Casualty General Lines License
- Life and Health License
- Paid time off (holidays and personal/sick days)
- Competitive salary plus commission/bonus
- Growth potential/opportunities for advancement within the agency
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Operations Manager
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Account Manager Position
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