Business Operations Manager

3 weeks ago


Missouri City, Texas, United States Sonia Olivo - State Farm Agent Full time
Office Manager Position

We are seeking a highly organized and detail-oriented Office Manager to join Sonia Olivo - State Farm Agent in this dynamic role.

**Salary:** $60,000 per year + commission/bonus

Key Responsibilities:
  • Establish strong customer relationships by providing exceptional service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused approach to educate customers about insurance options and promote relevant products.
  • Maintain a well-organized office environment, ensuring seamless day-to-day operations and continuous improvement of customer experiences.
Requirements:
  • Excellent communication skills (written, verbal, and listening)
  • Highly organized and detail-oriented
  • Experience in customer service required
  • Experience in managing customer service preferred
  • Experience in sales preferred
  • Proactive problem-solving skills
  • Able to work in a team environment and collaborate with others to achieve agency goals
  • Proficiency in Windows computer applications
  • Experience with Salesforce/CRM preferred
  • Property and Casualty General Lines License
  • Life and Health License
Benefits:
  • Paid time off (holidays and personal/sick days)
  • Competitive salary plus commission/bonus
  • Growth potential/opportunities for advancement within the agency


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