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Service Team Member
2 months ago
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Arts and Crafts. As a Service Team Member, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and ensuring a seamless checkout experience.
Key Responsibilities- Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
- Assist with Shopping: Help customers locate products, provide product information, and make recommendations to enhance their shopping experience.
- Checkout Experience: Ensure a fast and efficient checkout process, handling cash and credit transactions accurately and efficiently.
- Merchandise Duties: Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store.
- Store Recovery: Complete merchandise recovery and maintenance tasks, including the merchandise return and go-back process, to ensure a clean and organized store environment.
- Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes to provide a seamless shopping experience for customers.
- Teamwork: Collaborate with other team members to achieve sales goals, maintain a positive store environment, and provide excellent customer service.
- Retail Experience: Previous retail or customer service experience is preferred.
- Physical Demands: Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
- Work Environment: Work in a fast-paced retail environment, with regular bending, lifting, and carrying.
As a Service Team Member at Michaels Arts and Crafts, you will have the opportunity to work in a dynamic and creative environment, providing exceptional customer service and contributing to the success of our team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.