Service Team Member
3 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Help customers locate products, provide product information, and make recommendations to enhance their shopping experience.
- Ensure a fast and friendly checkout experience, executing cash handling to standards and maintaining a clean and organized checkout area.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback to improve our services.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), to provide a seamless shopping experience.
- Participate in the truck unload, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned to ensure efficient store operations.
- Support shrink and safety programs to maintain a safe and secure store environment.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
- Cross-trained in Custom Framing selling and production to provide a unique shopping experience.
Requirements:
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time and move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment:
- Public retail store setting with climate-controlled areas and some stock rooms that may not be climate-controlled.
- Some outdoor work may be assigned to retrieve shopping carts or unload trucks.
- Frame shop contains glass cutter and heat press.
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