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Guest Services Associate
2 months ago
About Us:
At Equity LifeStyle Properties, we pride ourselves on our culture of recognition and our commitment to excellence in service delivery. We are currently seeking a dedicated Front Desk Clerk to join our team.
Role Overview:
The Front Desk Clerk plays a vital role in ensuring our guests and residents have outstanding experiences. This position requires a focus on exceptional customer service and effective communication.
Key Responsibilities:
- Serve as the primary point of contact for guests and residents, providing information and addressing inquiries both in person and via phone.
- Handle financial transactions, including processing payments and managing deposits.
- Generate reports and submit maintenance requests to support operational efficiency.
- Collaborate closely with the Property Manager to ensure timely and professional responses to inquiries.
- Focus on customer satisfaction by resolving conflicts and addressing issues promptly.
Qualifications:
- High school diploma or equivalent experience.
- A minimum of 1 year of experience in a customer service role, demonstrating exceptional service skills.
- Strong organizational abilities and a keen attention to detail.
- Proficient in computer use with the capability to learn new software systems.
We encourage you to explore our website for more information about our outstanding resort communities. As an Equal Opportunity Employer, we appreciate and welcome all applicants.
