Service Coordinator

4 weeks ago


Villa Park, United States Coker Service Inc. Full time
Job Title: Scheduler

At Coker Service Inc., we are seeking a highly organized and detail-oriented Scheduler to join our team. As a Scheduler, you will play a critical role in ensuring the efficient allocation of our service technicians to meet customer demands.

Key Responsibilities:
  • Schedule Technicians: Plan and coordinate the schedules of our service technicians to ensure they are adequately staffed to meet customer needs.
  • Communicate with Customers and Technicians: Effectively communicate schedules and updates to customers and technicians to ensure seamless service delivery.
  • Preventative Maintenance: Plan and schedule preventative maintenance for our customers to minimize downtime and ensure optimal equipment performance.
  • Coordinate with Other Departments: Collaborate with other departments to ensure technicians have the necessary resources and information to complete tasks efficiently.
  • Meet Customer Deadlines: Coordinate with technicians to ensure they meet customer deadlines and deliver high-quality service.
Requirements:
  • Proficient in Windows Operating System: Proficient use of Windows operating system to manage schedules and communicate with customers and technicians.
  • Google Apps for Business: Proficient use of Google Apps for Business to streamline communication and scheduling processes.
  • Exceptional Customer Service: Provide exceptional customer service skills to ensure customer satisfaction and loyalty.
  • High-Tempo Environment: Ability to thrive in a high-tempo, stressful environment and maintain a positive attitude.
  • Schedule Coordination: Ability to coordinate schedules of 20+ technicians covering multiple states.
  • CAD Systems: Familiarity with CAD (computer-aided dispatch) systems to optimize scheduling and resource allocation.
  • Geographical Data Visualization: Exceptional ability to visualize geographical data and efficiently route technicians using computer mapping software.


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