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Service Center Guest Advisor

2 months ago

Lewisburg, United States Monro Muffler Brake Full time

Company Overview:

Monro Muffler/Brake is a leading name in the automotive service industry, recognized for its extensive network of service centers across the nation. With a commitment to excellence, we strive to provide unparalleled service to our customers while fostering a supportive environment for our team members.

Position Summary:

The role of the Guest Care Specialist is essential to our operations, serving as a pivotal point of contact for our customers. This full-time position involves being a key holder and acting as the manager on duty when required. The Guest Care Specialist is dedicated to delivering an exceptional customer experience and plays a crucial role in promoting our automotive repair services and tire offerings.

Key Responsibilities:

  • Complete the comprehensive training program to master the sales process.
  • Serve as the first point of contact for customers, both in-person and over the phone.
  • Engage with customers to schedule appointments, build rapport, and understand their needs.
  • Communicate service processes and timelines effectively.
  • Assist in managing the service business through accurate estimates and invoicing.
  • Support various customer care tasks under management's guidance.
  • Maintain organization and productivity within the service area.
  • Ensure compliance with all cash handling and return policies.
  • Collaborate with management to address customer service issues and enhance business opportunities.
  • Foster a safe and compliant work environment in accordance with legal and company standards.
  • Keep the customer waiting area tidy and welcoming.

Qualifications:

  • High school diploma or equivalent is required.
  • A valid driver's license with a satisfactory driving record is necessary.
  • At least one year of sales experience is preferred.
  • Excellent verbal communication skills and the ability to articulate service offerings clearly.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
  • Team-oriented with a collaborative spirit.

Work Environment:

This position operates within an automotive service center, where exposure to various environmental factors is expected. Candidates should be prepared for a dynamic work setting that includes physical demands such as lifting, standing for extended periods, and effective communication.

Benefits:

We offer a comprehensive benefits package for full-time employees, including paid vacation, holidays, 401k, and healthcare options.

Commitment to Growth:

At Monro, we are dedicated to the professional development of our team members, providing training and opportunities for advancement through our Monro University platform.