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Harlem Tour Operations Coordinator

1 month ago

New York, New York, United States Inside Out Tours Full time
Job Description

Inside Out Tours, a leading NYC tour company, seeks a detail-oriented and tech-savvy individual to assist with weekend tour logistics, guide supervision, and itinerary building.

Responsibilities:

  • Lead and supervise field operations and logistics on weekends, with the option of assisting during the week.
  • Process customer bookings, check in on-site, and respond to customers in transit or with same-day inquiries.
  • Assist with obtaining and delivering equipment for tour guides.
  • Improve tour guiding materials, including visuals, audio, and written content.
  • Assist in adopting best guiding practices in planning and execution of tours.
  • Assist with uploading, processing, and recording client vouchers.
  • Help with the supervision of tour guide compliance with company policies and procedures.
  • Help optimize customer service processes and methodologies.
  • Interface with tour guides on administrative and scheduling matters.
  • Assist with sourcing transportation, vendors, and tour site options.
  • Assist with community relations and customer service in the field.
  • Assist with group tour logistics, scheduling, and operations.
  • Form relationships with restaurants, venues, and tourism partners across the city.
  • Create turn sheets and travel itineraries for new groups.
  • Serve as front-line contact person for weekend FIT and group tours.

Requirements:

  • Foreign language proficiency (French, Spanish, or Italian) is a bonus.
  • Experience working outdoors, in community outreach, or in the field is preferred.
  • Must be able to work early mornings, Mondays, Fridays, Saturdays, and Sundays.
  • Must be able to work in Harlem and Lower Manhattan.
  • Able to work in various weather conditions.
  • Great communication skills.
  • Must have access to a smartphone.
  • Tech-savvy.
  • Detail-oriented.
  • Resourceful.