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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Licensed Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping them navigate their insurance needs.
Key Responsibilities- Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and providing personalized solutions.
- Insurance Education: Use a customer-focused, needs-based review process to educate clients about insurance options and help them make informed decisions.
- Team Collaboration: Work closely with our team to achieve sales and customer service goals, sharing knowledge and best practices to drive success.
- Licenses: Property & Casualty license and Life and Health license (required)
- Skills: Excellent interpersonal skills, excellent communication skills (written, verbal, and listening), people-oriented, organizational skills, self-motivated, detail-oriented, proactive in problem-solving, dedicated to customer service, able to learn computer functions, and pride in getting work done accurately and timely.
- Work Environment: Ability to work in a team environment, ability to multi-task, and provide timely and thorough activity reports to the agent.
- Compensation: Base salary plus commission/bonus
- Benefits: Paid time off (vacation and personal/sick days), valuable experience, and growth potential/ opportunity for advancement within the office.
