Customer Service Representative
6 days ago
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.
Key Responsibilities:
- Communicates with customers via inbound and outbound calls and automated dialer system
- Documents calls and intakes in computerized record keeping system
- Verifies and updates demographic information in computerized records
- Reads and analyzes documents such as patient orders
- Comprehends pharmacy prescription terminology
- Effectively communicates with co-workers and patients
- Assists with the training of employees
- Calculates figures and amounts in reference to frequency and doses dispensed
- Applies common sense understanding to carry out oral and written instructions
Requirements:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Meets any licensing requirements necessary for specific location
- Computer entry experience required
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
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