Customer Service Representative

6 days ago


Show Low, United States Lincare Holdings Inc. Full time

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Key Responsibilities:

  • Communicates with customers via inbound and outbound calls and automated dialer system
  • Documents calls and intakes in computerized record keeping system
  • Verifies and updates demographic information in computerized records
  • Reads and analyzes documents such as patient orders
  • Comprehends pharmacy prescription terminology
  • Effectively communicates with co-workers and patients
  • Assists with the training of employees
  • Calculates figures and amounts in reference to frequency and doses dispensed
  • Applies common sense understanding to carry out oral and written instructions

Requirements:

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Meets any licensing requirements necessary for specific location
  • Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.



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