Restaurant Operations Manager
5 days ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Donatos Pizza. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and service are consistently met.
Key Responsibilities- Quality and Service Systems
- Develop and implement quality and service systems to ensure consistency and excellence in all aspects of restaurant operations.
- Coach and train team members to deliver exceptional customer service and maintain high-quality food products.
- Restaurant Operations
- Oversee the opening and closing of the restaurant, ensuring that all administrative procedures are completed and that the restaurant is properly secured.
- Manage the inventory of all stocked items, vendor orders, and invoice processing.
- Ensure that all team members understand and follow the food safety and personal hygiene standards required by Donatos and the local Health Department.
- Team Management
- Recruit, train, and develop team members to ensure that they have the skills and knowledge necessary to perform their jobs effectively.
- Conduct regular performance evaluations and provide feedback to team members to help them improve their performance.
- Customer Service
- Ensure that all customers receive their orders accurately and within the quoted promise times.
- Anticipate the needs of customers and remove existing or potential service barriers.
- Inventory Management
- Manage the inventory of all stocked items, vendor orders, and invoice processing.
- Ensure that all team members understand and follow the inventory management procedures.
- Food Safety and Sanitation
- Ensure that all team members understand and follow the food safety and personal hygiene standards required by Donatos and the local Health Department.
- Conduct regular food safety and sanitation inspections to ensure that the restaurant meets all regulatory requirements.
- Education
- Bachelor's degree in Hospitality, Business, or a related field.
- Experience
- Minimum 2 years of experience in a restaurant management role.
- Previous experience in a fast-paced, high-volume restaurant environment.
- Skills
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
The Restaurant Operations Manager will work in a fast-paced restaurant environment, with frequent exposure to heat, noise, and other hazards. The manager will be required to stand and/or walk for long periods, lift up to 50 pounds occasionally, and bend and twist frequently.
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