Advisory Manager, Care Transformation Professional

2 days ago

Eden Prairie, Minnesota, United States Optum Full time
Optum Advisory Manager, Care Transformation Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

The Advisory Manager, Care Transformation will be a part of a team responsible for solving some of the most complex issues facing health systems across the US. Our clients seek transformational solutions to managing clinical operations - including Care Management and Clinical Variation Reduction - to reduce cost of care, improve quality and patient outcomes, and bring innovative solutions to solve complex problems.

Key Responsibilities
  • Oversee detailed data analytics and financial projections (e.g., MicroStrategy, Excel) and translate findings to operational stakeholders
  • Perform project / program management activities, such as monitoring client scope, creating and tracking deliverables, creating status reports, identifying and mitigating risks, managing resource plans, and monitoring successful achievement of project goals
  • Manage multiple clients and/or complex workstreams simultaneously in a rapidly changing environment
  • Define and manage the creation of artifacts or deliverables that effectively summarize findings, support fact-based recommendations, and provide appropriate detail to substantiate conclusions
  • Present final deliverables to client executives and sponsors
  • Lead and collaborate with cross-functional teams, internal and external, on project approach, strategies, and work plans
  • Lead the design and implementation of recommended solutions
  • Develop sales pursuit materials and other business development activities (e.g. proposals, pricing, and Statements of Work)
  • Identify opportunities for client account growth and perform a leadership role in conjunction with the sales leaders to close add-on business
  • Lead as a brand ambassador for Optum's full suite of products and services to meet client needs
  • Oversee and manage Optum Advisory team members either directly or through a matrixed, client-based environment
  • Communicate clear direction and delegate responsibilities to team members when needed, providing management and coaching
  • Build and manage relationships with client stakeholders, executives, and decision-makers, leading with influence to drive change
Requirements
  • 5+ years of experience in management consulting and/or health systems engineering
  • 5+ years of experience in project management, including building and creating project / program deliverables with the ability to manage multiple complex workstreams concurrently
  • 3+ year(s) of provider healthcare consulting experience and/or process improvement experience in a provider environment
  • Experience managing workplans, budgets, and tracking metrics to assess initiative progress and overall project health
  • Advanced Microsoft Office expertise, specifically Excel and PowerPoint
  • Demonstrated ability to lead cross-functional teams and mentor team members
  • Proven excellent analytical skills, including demonstrated ability to identify key issues, analyze data, and solve complex problems
  • Proven exceptional written and verbal communication skills, including experience leading client meetings and communications
  • Proven solid time management, organizational, and prioritization skills with proven ability to drive initiatives and work independently in a fast-paced environment
  • Proven highly adept at handling ambiguity, including demonstrated conflict resolution and risk remediation skills
  • Proven flexible team player, collaborative work style, and solid interpersonal skills, dedicated to contributing toward the desired outcome
  • Ability to travel up to 80%
Preferred Qualifications
  • Lean Six Sigma Certifications
  • Experience with industrial and/or systems engineering
  • Hospital operations, case management and/or clinical variation consulting experience
  • Experience in clinical transformation solution design and implementation resulting in significant recurring financial benefit
  • Experience with data management tools and/or BI tools (e.g., Tableau, MicroStrategy)
  • Experience in a client account growth and relationship expansion role
  • Experience with project turnaround/remediation

At Optum, we are committed to creating a workplace that is inclusive and respectful to everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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