IT Infrastructure Specialist
11 hours ago
The Mary Campbell Center is seeking an IT Support Specialist to manage and maintain our IT infrastructure.
This role requires a unique blend of technical proficiency and exceptional interpersonal skills to support our staff and residents effectively.
The IT Support Specialist will ensure seamless operation of our IT systems, providing responsive support across various IT systems.
KEY RESPONSIBILITIES:
- Active Directory Management: Create and manage user profiles, security, and distribution groups.
- Windows Operating System and Server Management: Support Windows 10/11 Pro environments, including domain joining and managing UNC filepaths.
- Networking: Maintain a robust understanding of DNS, DHCP, and IP schemes.
- Microsoft 365 Administration: Manage user accounts, group memberships, and MFA enrollment via Microsoft Entra ID.
- Application Support: Familiarity with secured access systems like Securitas and UniFlow.
MINIMUM REQUIREMENTS:
- Proven experience in IT support roles with a strong foundation in Active Directory, Windows OS/Server, and networking.
- Experience with Microsoft 365 administration and support.
- Ability to troubleshoot and resolve technical issues while providing high-level customer service.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to manage multiple tasks effectively.
SOFT SKILLS:
Provide excellent customer service, balancing responsiveness with efficient prioritization of tasks.
Demonstrate a compassionate and professional demeanor with both residents and staff.
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