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Retail Operations Leader

2 months ago

Raleigh, North Carolina, United States Sleep Number Corporation Full time
Company Overview

Sleep Number is a pioneering entity in sleep wellness technology. For nearly four decades, we have centered our mission around enhancing sleep quality, positively impacting over 15 million lives with our innovative Sleep Number smart beds. Our guiding purpose is to elevate the health and wellbeing of society through improved sleep quality. This commitment is reflected in our 4,000+ dedicated team members who passionately innovate to create value through our comprehensive business model, managing the entire process from production to retail in our extensive network of stores across the nation.

We encourage our team members to bring their authentic selves to work, sharing their diverse perspectives, backgrounds, and skills with Sleep Number every day. Whether you are entering, returning, or are seasoned in the workforce, we have a place for you. Join us in shaping the future of sleep wellness.

Overview

This is a remarkable opportunity to advance your retail sales career with unlimited earning potential in a collaborative, innovative environment. Our unique products, exclusive distribution channels, top-tier sales training, and relationship-focused sales approach empower you to forge lasting connections and build a fulfilling, long-term career. Our retail Sales Managers exhibit a passion for our offerings and our clientele, alongside a commitment to being a trusted and respected leader within the team.

Responsibilities
  • Deliver an exceptional customer experience. Employ a proven sales methodology to identify each customer's distinct sleep requirements and guide them in selecting Sleep Number products that promise "the best sleep of their life."
  • Foster relationships with customers and team members. Communicate product features, benefits, promotional details, and store procedures effectively. Ensure timely and relevant follow-ups with customers and provide coaching to employees.
  • Oversee store operations, including recruitment, management, training, and sales activities, ensuring productivity, adherence to company policies, and team efficiency.
  • Utilize company programs and tools to enhance local market visibility and drive store traffic. Exhibit a relentless drive for results. Hold yourself and your team accountable for becoming trusted, successful "Sleep Experts" and consistently surpassing sales targets.
Qualifications/Requirements
  • Sleep Number Sales Managers are self-driven leaders who think ambitiously, consistently act with integrity, and strive for success.
  • 3+ years of demonstrated sales management or team leadership experience with a history of achieving and exceeding objectives, preferably in a premium or specialty retail environment.
  • Proven success in recruiting, training, engaging, and retaining top talent.
  • Proficient in utilizing technology essential for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, tablets); preference for technology enthusiasts and early adopters.
  • Able to set a positive example in a dynamic, growth-focused work environment; dedicated to continuous improvement.
  • Motivated by a performance-based compensation structure.
  • Flexibility to work a varied schedule; typical retail hours including evenings and weekends.
  • Must be authorized to work in the United States and demonstrate proficiency in the English language. Additional language skills are a plus.
  • Minimum high school diploma or equivalent required; further education and training preferred.
Compensation and Benefits
  • Guaranteed base salary, in addition to commission and bonus opportunities.
Wellbeing

Wellbeing is more than just a phrase - it's a core principle that resonates throughout our organization and among our team members. We are committed to enhancing and supporting the wellbeing of our employees and their families through a variety of benefits, programs, and resources across our five wellbeing pillars: emotional, financial, career, community, and physical health, with sleep at the heart of it all.

By joining our team, you will not only benefit from competitive compensation packages but also gain access to an extensive benefits offering for eligible team members, including medical and pharmacy benefits, dental coverage, life and disability insurance, a matched 401(k) plan, paid time off, and much more.

Safety

Safety remains a top priority at Sleep Number, ensuring the wellbeing of both customers and team members. We adhere to COVID-19 precautions in alignment with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and applicable state and local regulations.

EEO Statement

Sleep Number is an equal opportunity employer. We are dedicated to recruiting, hiring, and promoting qualified individuals while prohibiting discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and related medical conditions), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, in accordance with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any point during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.