Customer Service Ambassador

3 days ago


Lake Charles, Louisiana, United States VIDRINE PHARMACEUTICAL GROUP LLC Full time

At VIDRINE PHARMACEUTICAL GROUP LLC, we are seeking a highly skilled and dedicated Customer Service Representative to join our team.

Job Overview

This is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills. As a Customer Service Representative, you will be the face of our company, providing exceptional support to our customers and ensuring their satisfaction with our products and services.

We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience.

Key Responsibilities
  • Handling Customer Inquiries:
    • Answering customer calls, emails, and chats regarding product information, pricing, policies, and account details.
    • Providing clear and concise explanations to resolve customer queries.
  • Resolving Customer Complaints:
    • Investigating issues and identifying root causes.
    • Developing effective solutions to resolve customer concerns.
  • Processing Orders:
    • Taking customer orders and verifying details.
    • Ensuring accurate processing of transactions.
  • Providing Product Information:
    • Explaining features and benefits of our products to customers based on their needs.
  • Maintaining Customer Records:
    • Updating customer information and account details accurately in our CRM system.
Required Skills and Qualifications
  • Excellent Communication Skills:
    • Clear and concise explanation of information.
    • Active listening and positive language use.
  • Problem-Solving Abilities:
    • Analyzing situations and identifying root causes.
    • Developing effective solutions to customer issues.
  • Customer Service Orientation:
    • Demonstrating empathy and patience.
    • Genuine desire to assist customers.
  • Adaptability:
    • Handling diverse customer interactions.
    • Adjusting communication style as needed.
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


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