Aviation Service Ambassador

5 days ago


Lake Charles, Louisiana, United States Freeman Holdings Group Full time

Overview

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Freeman Jet Center seeks an exceptional individual to join our team as an Aviation Customer Service Representative. As a key member of our daily operations, you will provide elite-level customer service to crew and passengers by offering a warm welcome and concierge services.

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About the Role

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This is a non-exempt position that requires working evenings, rotating weekends, and may include working on scheduled company holidays. The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

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Responsibilities

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  • Greet customers in a friendly, professional manner">
  • Provide concierge services to pilots and customers, including making reservations as required">
  • Invoice for services rendered to customers and pilots">
  • Record customer preferences in Freeman Jet Center's CSI system">
  • Proactively prepare for all incoming aircraft">
  • Provide timely feedback to the company regarding service failures or customer concerns">
  • Partner with the line service team to meet and exceed customer service expectations">
  • Maintain a neat work area, including the front desk, lobby, and all FBO amenities">
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Requirements

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  • Customer service experience preferably in the service industry - 1 year required">
  • High School Diploma or equivalent">
  • Excel Data Base experience">
  • Ability to work evenings, weekends, and holidays">
  • Acceptable driving record">
  • Ability to pass a background check">
  • Zero tolerance drug-free employer includes pre-employment and random screening">
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Compensation and Benefits

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The estimated salary range for this position is $12.00 - $14.00 per hour, depending on experience. Additionally, the company offers a comprehensive benefits package, including health insurance, 401(k), and paid time off.

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AAP/EEO Statement

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Freeman Jet Center is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.



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