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Store Manager I

1 month ago

Fayetteville, United States UScellular Full time
About This Role

As a Store Manager I at UScellular, you will be responsible for delivering exceptional customer service, achieving operating objectives, sales, and financial goals according to company standards, policies, and procedures. You will lead a team of retail professionals to execute on the vision and strategy for the organization.

Key Responsibilities
  • Leads team to achieve superior results, customer advocacy, and a high-performance culture.
  • Provides clear expectations with team, giving timely feedback, evaluating performance, and seeking continuous improvement.
  • Achieves sales goals by planning, teaching, motivating, mentoring, and providing feedback to associates.
  • Meets sales targets by promoting UScellular products and services to new and existing customers.
  • Maintains store performance through coaching and accountability by planning, monitoring, and observing individual and team performance.
  • Teaches sales team in selling tools and techniques, including prospecting customers, qualifying needs, problem-solving, and sales process practices.
  • Oversees daily operational processes within the retail store according to company guidelines.
  • Selects, trains, and develops team members to ensure they are fully equipped with the tools, information, knowledge, skills, and business.
  • Promotes customer advocacy through meeting the needs of new and existing customers, creating positive customer engagement.
  • Identifies associates with advancement potential and provides ongoing development to build skills and capabilities, supporting UScellular's leadership pipeline.
  • Oversees and ensures successful onboarding for newly hired associates.
  • Ensures store scheduling and allocation of store resources to ensure optimum customer service.
  • Safeguards and monitors loss prevention procedures to minimize shrinkage.
  • Leads marketing efforts in representing UScellular through community involvement and promoting the brand.
  • Ensures all associates' compliance with company policies, procedures, and required trainings.
  • Attends all required UScellular training programs.
  • Assists with and leads training as needed.
Requirements
  • High school diploma or state equivalency certification (GED).
  • At least two years' sales management experience.
  • One or more years leadership or management experience.
  • Prior experience in building, motivating, and leading teams.
  • Experience in coaching, organizing, planning work assignments, and delegating duties.
  • Flexible in working a schedule including regular nights, weekends, and holidays.
  • Experience leading in a fast-paced retail sales environment.
  • Proficient in managing multiple priorities and deadlines.
  • Excellent written, verbal, and interpersonal communications skills.
  • Working knowledge of Microsoft Windows applications.
Preferred Qualifications
  • Bachelor's Degree.
  • Wireless and/or retail sales management experience.
  • Familiar with various mobile software applications and operating systems (Android, Apple).
  • Prior experience networking with the local community and supporting small business customers.
  • Experience with Point of Sale (POS) systems.
  • Experience with computerized pricing and inventory control systems.