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Pharmacy Operations Manager

2 months ago

Durham, North Carolina, United States United Therapeutics Full time
About the Role

We are seeking a highly skilled Pharmacy Operations Manager to join our team at United Therapeutics. As a key member of our organization, you will play a critical role in managing the daily operations of our pharmacy programs, ensuring patients receive the necessary support to access therapy and maintaining compliance with contracted services.

Key Responsibilities
  • Channel Operations: Manage the day-to-day operational performance of our specialty pharmacy network and embedded patient support programs. Build and maintain strong working relationships with SP partners. Collaborate with trade & distribution, the patient support program, and the FRM team to address non-clinical barriers to accessing therapy. Support Pharmacy Operations management in overseeing work in progress and managing pharmacy escalations.
  • KPIs: Monitor and drive operational program performance to ensure an optimal patient experience during therapy initiation and continuation
  • Process Improvement: Identify and recommend opportunities for program enhancements and new capabilities. Set goals and objectives, and work cross-functionally to implement improvements
  • Business Reviews: Prepare business review slides and participate in quarterly business reviews
  • Data and Compliance: Track and validate pharmacy data to drive continuous improvement in data accuracy. Ensure compliance through regular auditing.
  • Work closely with Patient Relations leadership team to implement new pharmacy driven support programs and initiatives
  • All other duties as required
  • All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies
Requirements
  • H.S. Diploma or General Education Degree (GED) or Associates Degree with 10+ years of relevant experience with patient support programs, trade and distribution, or related functions or
  • Bachelor's Degree with 8+ years of relevant experience with patient support programs, trade and distribution, or related functions or
  • Master's Degree with 6+ years of relevant experience with patient support programs, trade and distribution, or related functions
  • Experience with patient support/experience programs
  • Specialty pharmacy/channel operations data exchange and integration experience
  • Strong communication and interpersonal skills, with the ability to effectively engage with cross-functional teams
  • Demonstrated ability to contribute strategically to program design and continuous improvement efforts with a focus on leveraging the core competencies of SPs as part of the patient experience
  • Strong proficiency with Microsoft Office suite
  • Excellent organizational, project management, and analytical skills to plan, implement, and evaluate pharmacy operations
  • Ability to travel up to 20%
  • Position can be located in Melbourne, FL or RTP, NC
Preferred Qualifications
  • Bachelor's Degree or Master's Degree in business, computer science, life sciences or a related field
  • 3+ years of relevant experience interacting with specialty pharmacies
  • Demonstrated ability to consume data and reporting, identify trends, and tell a clear story
  • Understanding of pharmacy data capabilities/feeds and how they integrate into patient support and FRM processes
  • Experience with Salesforce or Healthcloud CRM platforms
  • Experience with Tableau or similar business intelligence tools
  • Rare disease and/or complex therapy administration experience