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Caregiver Scheduling Specialist

2 months ago

Pelham, Alabama, United States Right at Home Birmingham Full time

JOB LOCATION

Pelham, AL office

JOB SUMMARY

The Caregiver Scheduling Specialist plays a crucial role in fostering relationships between clients and caregivers, ensuring a premier homecare experience for all parties involved. This position is essential in connecting caregiver staff with clients, guaranteeing the right match for optimal service delivery. Responsibilities include managing referrals with precision and overseeing various scheduling and payroll tasks, all while maintaining a positive and efficient office atmosphere.

KEY RESPONSIBILITIES

  • Responds to phone inquiries and messages in a friendly and professional manner.
  • Handles on-call responsibilities during evenings and weekends.
  • Conducts interviews and assessments for potential candidates, ensuring a positive experience for applicants.
  • Assists in recruitment, onboarding, training, and managing disciplinary processes.
  • Maintains ongoing communication with caregivers and clients to assess service quality.
  • Organizes and coordinates daily activities for caregivers.
  • Supports marketing and public relations initiatives.
  • Collaborates effectively within the office team.
  • Processes referrals and inquiries related to company services.
  • Manages payroll tasks, including time sheet verification and telephony record updates.
  • Keeps accurate records of caregiver work history and ensures personnel files are current.
  • Responds promptly and courteously to client communications.
  • Performs on-call coordination duties as required.
  • Acts as a liaison between caregivers and management.
  • Upholds integrity in all interactions with clients and caregivers.
  • Embodies the core values and mission of Right at Home.
  • Maintains professionalism in all office interactions.
  • Demonstrates the ability to multitask effectively in a dynamic office setting.
  • Exhibits problem-solving skills and decision-making capabilities in a fast-paced environment.
  • Connects with clients and caregivers in a manner that respects their individual needs.

ADDITIONAL RESPONSIBILITIES

  • Performs general office and clerical tasks as needed.
  • Completes other duties as assigned by management.

QUALIFICATIONS

  • High School diploma or equivalent, with a minimum of two years of business experience.
  • Proficient in basic office skills and computer applications, with strong organizational capabilities.
  • Excellent interpersonal and communication skills, particularly over the phone.
  • Familiarity with common medical terminology is preferred.
  • Able to work independently while exercising sound judgment.
  • Fluent in English, with the ability to read, write, and understand as necessary for the role.
  • Availability for on-call duties outside of standard office hours.

WORK ENVIRONMENT

  • Primarily operates from the local office.