Technical Support Professional

4 days ago


Aurora, Illinois, United States Workoo Technologies Full time

Job Summary

Workoo Technologies is seeking a talented Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or chat, resolving issues and answering questions in a timely and professional manner.
  • Act as a liaison between clients and internal teams, ensuring seamless communication and issue resolution.
  • Analyze client needs and provide tailored solutions to meet their requirements.
  • Stay up-to-date on product/service enhancements, unit updates, and improvements to needs, ensuring maximum efficiency and productivity.

Requirements:

  • Bachelor's degree or equivalent experience in technical support, customer service, or a related field.
  • Previous experience working in a call center setting is highly desirable.
  • Strong technical skills, with proficiency in computer software and hardware.
  • Able to adapt to changing situations and prioritize work as needed.
  • Excellent communication and interpersonal skills, with the ability to verbalize clearly and concisely in an expert and friendly manner.

Salary: $50,000 - $65,000 per year, depending on experience. This position offers a remote work-from-home opportunity, allowing you to work from the comfort of your own home. If you are a detail-oriented and organized individual with excellent technical skills, we encourage you to apply for this exciting opportunity.



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