Janitorial Operations Manager

5 days ago

Texas City, Texas, United States Diversified Maintenance Full time
{"title": "Area Service Manager", "subtitle": "Lead Janitorial Operations Team", "content": "

As an Area Service Manager at Diversified Maintenance, you will be responsible for overseeing the coordination and supervision of Project managers and individual sites. Your primary goal will be to ensure customer satisfaction through the delivery of quality service, while maintaining a timely and budget-friendly approach.

Key Responsibilities:

  • Recruit, train, and develop hourly team members to ensure they have the necessary skills to perform their tasks efficiently and safely.
  • Champion the Company's Strategic Principles, Core Values, and People Culture to promote a positive work environment.
  • Assign duties and tasks to employees, inspecting their work for cleanliness and completion, and ensuring the account stays within the given labor budget.
  • Conduct new hire orientation, safety training, and job training to empower hourly employees to perform tasks in an efficient and safe manner.
  • Prepare and review all required paperwork, including time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
  • Establish relationships with customers by visiting accounts regularly to ensure the highest quality of service.
  • Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
  • Document customer contacts and concerns on an ongoing basis and assist with follow-through to ensure issues are resolved.
  • Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.
  • Ensure all mandatory Quality Control site visits are completed and recorded.

Requirements:

  • Business-level English proficiency in verbal and written communication.
  • Two to three years of management experience in a related field, with janitorial industry experience preferred.
  • Ability to multitask and adapt to changing environments.
  • A customer service and satisfaction mindset.
  • High school degree or equivalent.

Knowledge, Skills, and Abilities:

  • Leadership effectiveness, ability to motivate, train, and develop team members.
  • Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
  • Thoroughness, dependability, tact, and courtesy; ability to work in a team environment and use good judgment.
  • Ability to effectively use technology, including the internet, email, Word, and Excel, as well as ability to utilize technology to recruit, onboard, and manage employee data.
  • Effective communicator with customers, both internal and external.
  • Organized, proven problem-solving abilities, and ability to multitask, prioritize job responsibilities.
  • Ability to work a full-time schedule, including nights, weekends, and holidays.
  • Bi-lingual (English/Spanish) a plus (depending on account).

Physical Demands:

  • This job may require lifting of objects up to 50lbs., with frequent lifting and/or carrying of objects weighing up to 25lbs.
  • Other physical demands that are required are reaching, climbing, stooping, and/or kneeling, lifting, carrying, pushing, and pulling, writing, and seeing.

Licenses:

  • Must possess a valid state driver's license to fulfill the duties of this position, as significant travel between accounts is required.
  • Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.

Requirements:

  • Bachelor's degree preferred.
  • Four to five years of management experience within the janitorial industry required.
  • Must demonstrate excellent communication and interpersonal skills.
  • Experience with Microsoft and Google products required.

Diversified Maintenance Systems is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

"}

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