Patient Experience Specialist

3 weeks ago


Harvey, Illinois, United States Family Christian Health Center Full time
Job Description

We are seeking an experienced and detail-oriented Patient Experience Specialist to join our team at Family Christian Health Center. As a key member of our patient care team, you will be responsible for ensuring that patients have a positive and memorable experience throughout their visit.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Facilitate patient registration and payment collection, verifying appointments and updating patient information.
  • Schedule appointments for patients, either by phone or in-person, and register patients for return visits.
  • Assess the need for clients to be triaged by nurse and take written messages to be given to the nurse for follow-up.
  • Reschedule provider appointments when necessary and confirm medical insurance and/or sliding fee scale payment at the time of appointment.
Requirements
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • Minimum 2 years experience in a fast-paced, high-call-volume environment, preferably in healthcare.
  • Bilingual in English and Spanish (preferred).
  • Strong computer skills and proficiency in Microsoft Office required.
  • Ability to work effectively in a multi-cultural setting and provide excellent customer service.
Estimated Salary Range

The estimated salary range for this position is $55,000 - $75,000 per year, depending on experience.



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