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Customer Service Specialist

2 months ago


Circleville, Ohio, United States Coughlin Automotive Full time
Job Overview

Coughlin Automotive is seeking an experienced Service Writer/Advisor to join our team at our Circleville Ford location.

The Service Advisor serves as the primary point of contact for all automotive service customers, responsible for greeting customers, setting expectations for completion of repairs, selling repairs, communicating with technicians, and exceeding customer expectations.

We are a fast-growing dealership with 16 locations in Central Ohio, offering a wide range of automotive services, including service departments, body shops, and parts departments.

As a Service Advisor, you will be part of a talented team of sales and service professionals who are dedicated to providing exceptional customer service and exceeding customer expectations.

Key Responsibilities:

  • Provide exceptional customer service and communicate effectively with customers and technicians
  • Set expectations for completion of repairs and communicate with customers throughout the repair process
  • Sell repairs and services to customers
  • Communicate with technicians to ensure timely and accurate completion of repairs
  • Exceed customer expectations and build strong relationships with customers

Benefits:

  • Competitive pay plan
  • Medical, Vision, and Dental Insurance
  • Company matched 401k
  • Short Term and Long-Term Disability
  • Life Insurance
  • Paid vacations and holidays
  • Employee Discounts
  • Excellent opportunity for advancement