IT Infrastructure Specialist
5 days ago
Our client, a leading provider of managed IT services, is seeking a skilled Systems Engineer to join their dynamic team at #twiceasnice Recruiting.
You will provide infrastructure technical support to external clients while working closely with the leadership team to troubleshoot and optimize operations.
The ideal candidate will enjoy working in a small, team-oriented environment, have at least two years of related experience at an MSP (managed service provider), and have strong knowledge of Exchange Online support skills.
Key Responsibilities:- Interface and provide client support
- Address 5-20 tickets per day
- Bench and configure machines (desktops, servers, networking equipment)
- Provide user on-boarding and off-boarding
- Perform onsite new client on-boardings
- Interface with vendors for hardware failures
- Perform onsite hardware installations
- Troubleshoot hardware issues
- Help address client needs and ensure satisfaction is met
- Keep documentation current
- 2+ years of IT support experience at an MSP (managed service provider) required
- Active Directory experience required
- Exchange Online (MS Teams, SharePoint, One Drive) experience required
- Experience with a ticketing system/PSA tool required
- Must have or be willing to become A+, Network+, and MS900 certified during training
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