Healthcare Implementation Specialist
2 days ago
In this challenging and rewarding role, you will be responsible for leading multiple concurrent implementation project teams at strategic customer sites. Your expertise will be crucial in ensuring the successful completion of these projects and delivering high-quality results to our customers.
Duties and Responsibilities- Project Leadership: Lead multiple concurrent implementation project teams at strategic customer sites.
- Risk Management: Facilitate internal communication, development & execution of mitigation plans to address program risks & issues.
- Customer Satisfaction: Responsible for strategic customer satisfaction (OSAT & NPS).
- Performance Metrics: Develops and reports regular program performance metrics to leadership & committees.
- Communication: Optimally uses established tools and standards for communicating information to executive team regarding implementation activities.
- Relationship Building: Establishes strong relationships at all levels within BD and customer.
- Process Improvement: Analyzes work effort and resources required across multiple projects and finds opportunities to decrease rework and drive operational and implementation efficiencies.
- BA, BS or MBA preferred; PMP certification optional.
- At least 3+ years of experience leading clinical product/medical device implementation projects in acute care settings.
- Consistent record as change champion and change leader.
- Proven record as matrix leader of robust technology and clinical teams.
- Consistent track record of forming teams in a dynamic growing company.
- Excellent written and verbal communication skills.
- Strong grasp of technology and its impact on software deployment.
BD (Becton, Dickinson and Company) is a global medical technology company that is committed to advancing the world of health. We offer a wide range of innovative products and solutions that help healthcare professionals improve patient outcomes and enhance the delivery of care.
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