Customer Service Representative

1 week ago


Miami, United States Banfield Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Care Associate to join our team at Banfield Pet Hospital. As a Client Care Associate, you will be responsible for providing exceptional client service and support to our clients via telephone, email, and web chat.

Key Responsibilities:

  • Resolve client problems by determining the cause of the issue, selecting and explaining the solution, and following up to ensure resolution.
  • Recommend potential products or services by recognizing and analyzing client needs.
  • Contribute to team effort by accomplishing related results (personal metrics).
  • Manage high volume of incoming client requests via telephone, email, and web chat.

Requirements:

  • Associates degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • Minimum of one year of relevant customer service and/or call center experience.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong client contact handling skills and active listening.

Work Environment:

Banfield Pet Hospital is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are a drug-free, smoke-free, equal opportunity employer.



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