F-35 Help Desk Specialist

4 days ago


Ridgecrest, California, United States General Dynamics Information Technology Full time
F-35 Help Desk Specialist Job Description

Job Summary:

General Dynamics Information Technology (GDIT) is seeking a highly skilled F-35 Help Desk Specialist to join our team in China Lake, CA. As a Help Desk Specialist, you will provide technical assistance and support to our clients, ensuring seamless operations and optimal system performance.

Key Responsibilities:

  • Provide first-tier technical support for software, hardware, and printing issues
  • Answer questions and resolve computer problems for clients via phone, email, or electronically
  • Assist with the use of computer hardware, software, and printing
  • Diagnose and resolve technical problems through discussions with users
  • Document, track, and monitor technical problems for timely resolution
  • Interact with multiple teams to restore service and identify core problems
  • Simulate or recreate user problems to resolve operating difficulties
  • Recommend systems modifications to reduce user problems

Requirements:

  • Active Secret clearance
  • 3+ years of directly related experience supporting help desk operations
  • Experience with Remedy/Help Desk Management Systems
  • Progressive experience in technical support team management
  • Experience developing and providing Service Level Agreements and Help Desk deliverables

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].



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