F-35 Help Desk Specialist
4 days ago
Job Summary:
General Dynamics Information Technology (GDIT) is seeking a highly skilled F-35 Help Desk Specialist to join our team in China Lake, CA. As a Help Desk Specialist, you will provide technical assistance and support to our clients, ensuring seamless operations and optimal system performance.
Key Responsibilities:
- Provide first-tier technical support for software, hardware, and printing issues
- Answer questions and resolve computer problems for clients via phone, email, or electronically
- Assist with the use of computer hardware, software, and printing
- Diagnose and resolve technical problems through discussions with users
- Document, track, and monitor technical problems for timely resolution
- Interact with multiple teams to restore service and identify core problems
- Simulate or recreate user problems to resolve operating difficulties
- Recommend systems modifications to reduce user problems
Requirements:
- Active Secret clearance
- 3+ years of directly related experience supporting help desk operations
- Experience with Remedy/Help Desk Management Systems
- Progressive experience in technical support team management
- Experience developing and providing Service Level Agreements and Help Desk deliverables
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].
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