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Customer Service Representative San Francisco Airport
1 month ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at the San Francisco Airport. As a key member of our team, you will provide exceptional customer service to internal and external customers, primarily face-to-face, supporting their branch and rental needs.
Responsibilities:
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins and exit kiosk transactions.
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features and other services.
- May sell optional protection products, upgrades, fuel options and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
Qualifications:
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Some college preferred.
- Must have at least 6 months prior customer service retail or administrative support experience.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work 24 hours per week including weekends/holidays.
What We Offer:
- Paid time off.
- Employee discount.
- Retirement savings plan including 401k with matching profit sharing.
- Health Insurance.
- Life Insurance.
- Dental Insurance.
- Vision Insurance.
- Training and development.
Benefits:
- BART Discount Card: Save $9.10 on your roundtrip BART commute.
- Citizenship Workshops: Save $700 on your citizenship application cost.
- Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75-80% of market rate cost.
- Transportation assistance.
