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Telecommunications Project Manager

2 months ago

Winchester, Virginia, United States American Woodmark Full time
Job Overview
American Woodmark stands as a leading cabinet manufacturer in the United States.

By collaborating with prominent home centers, builders, and dealers, we ignite the creativity of homeowners and designers, transforming their visions into reality.

Throughout our service and distribution centers, corporate office, and manufacturing sites, we consistently uphold our dedication to customer satisfaction, integrity, teamwork, and excellence.

We are committed to fostering an inclusive environment at Woodmark, actively taking steps to enhance diverse representation across all facets of our organization.

Every team member plays a vital role in making American Woodmark a workplace where individuals can showcase their true selves through their contributions.


POSITION OBJECTIVE:

The Project Manager for Network Solutions is an essential member of the Information Technology team, primarily tasked with collaborating with key business and IT leaders to deliver comprehensive network and telecommunication services that support critical business operations and applications across the organization.

This role demands proficiency in managing the operations and support of network and telecommunications functions, encompassing data centers, networking, telecommunications, cybersecurity, compliance, and associated services.

Maintaining relationships with external network and telecommunication providers is a crucial aspect of this position.

As a pivotal member of the IT department, this role aids in shaping and executing the enterprise-wide IT strategy, ensuring that the network and telecommunications strategy is aligned to deliver significant business value.

Delivering exceptional customer service across the organization is paramount, with a focus on system availability, performance, reliability, security, and adherence to established service level metrics.


IDEAL CANDIDATE PROFILE:
To excel in this role, candidates must demonstrate the following qualifications:

Experience
* Over 5 years of experience in Network Engineering/Architecture.
* At least 3 years in IT support.
* A minimum of 2 years in Cisco support is advantageous.

  • Proficient hands-on experience in configuring Cisco products and other communication equipment in a global enterprise setting.
  • Experience in installing, configuring, and managing routers, switches, and wireless devices.
  • Familiarity with a wide range of networking tasks, including planning, design, testing, integration, and deployment of high-speed, secure, and resilient voice, data, and video networks.
  • Network certification (CCNP/CCIE) or equivalent experience is preferred, along with a broad understanding of various systems, network, and security practices.
  • Comprehensive knowledge of all aspects of IT infrastructure.
  • Awareness of common security vulnerabilities and mitigation strategies.
  • Experience with infrastructure management tools.
  • Hands-on experience with virtualization platforms such as VMWare and Citrix.
  • Proficiency with Microsoft servers and Active Directory.
  • Familiarity with cloud-based services, including Office 365, SSO, AWS, or Azure.
  • Knowledge of networking, cloud, server, storage, and client technologies (SAN, VSAN, IaaS, automation, backup, business continuity, disaster recovery, ITSMS, VoIP, LAN, WAN, SDWAN, clients, mobile, video, VDI, and SBC).
Skills

  • Strong influencing and negotiation skills in environments where resources may not be directly controlled.
  • Excellent analytical and strategic thinking, planning, and execution abilities.
  • Solid business acumen, including industry-specific knowledge of the enterprise and its business units.
  • Ability to build consensus and make decisions based on multiple variables while gaining support for major initiatives.
  • A strong sense of ethics and commitment, with a willingness to go the extra mile to achieve important objectives.
  • Knowledge of current and emerging network and telecommunications technologies and practices, as well as their application in other enterprises.
  • Understanding of how to leverage network and telecommunications capabilities to meet regulatory compliance requirements.
  • Expertise in enhancing infrastructure operations and related practices (e.g., ITIL).
Education

  • Bachelor's Degree in Computer Science, Information Systems, or a related field.

KEY RESPONSIBILITIES:

  • Provide technical guidance for all network and telecommunications projects to ensure alignment with strategic objectives.
  • Contribute to the development of IT architecture, technology roadmap, and governance related to comprehensive systems modernization strategies.
Define a clear direction for core technologies, including networking, cloud, server, storage, and client technologies:
(SAN, VSAN, IaaS, automation, backup, business continuity, disaster recovery, ITSMS, VoIP, LAN, WAN, SDWAN, clients, mobile, video, VDI, and SBC)

  • Continuously monitor and enhance customer satisfaction and service delivery management.
  • Participate in the design, planning, implementation, and maintenance of network and telecommunication services that support company operations and business applications.
  • Establish appropriate service levels and processes to ensure that KPIs are met.
  • Oversee root cause analysis for related incidents, including problem tracking, RCA templates, post-mortems, and action item follow-up, along with monthly metrics.
  • Define, develop, and manage a comprehensive ITSM landscape based on best practices and related toolsets.
  • Provide insights on emerging technologies to be integrated into network and telecommunications products and services to effectively deliver the overall IT strategy.
  • Support the development of a network and telecommunications sourcing strategy and oversee strategic vendor and partner relationship management.
  • Participate in IT planning and policymaking committees, driving the development of enterprise technology standards, governance processes, and performance metrics.
  • Supervisory Responsibilities:
  • This position typically does not involve supervisory responsibilities.

WORK ENVIRONMENT:

  • Working Conditions:
  • Generally operates in an office environment or occasionally on or around the manufacturing or distribution floor, with a moderate noise level.
  • Physical Tasks:
  • While performing job duties, the employee is regularly required to sit and communicate. The employee frequently uses hands to manipulate equipment and reach with hands and arms. Occasionally, the employee may need to stand and walk, with lifting requirements typically under 20 pounds on an infrequent basis.
  • Equipment Used:
  • Computers, software, hardware, telephones, and other necessary equipment. This position may involve working in a computer room environment where servers and other systems are located, with a moderate noise level.
  • Reports to: Manager, Network and Telecommunications Services.
  • Travel Requirements:
  • Travel is generally not required for this position.
  • The recruitment process may include a combination of phone, video, and in-person interviews.
  • Offers may be contingent upon successful completion of background checks, drug screenings, physical examinations, and/or potential motor vehicle checks.

BENEFITS INCLUDE:

  • Competitive Compensation
  • Health Care Benefits
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
401(k) Match

  • Tuition Assistance
  • Relocation Assistance when available

American Woodmark Corporation is an equal opportunity employer and does not discriminate based on race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally protected characteristic; and complies with all applicable state discrimination laws.

No individual will be denied employment solely due to a disability, provided they can perform the essential functions of the position for which they have applied, with or without reasonable accommodations.