Service Writer

3 weeks ago


Sand Springs, Oklahoma, United States Sun Auto Tire and Service Full time
Service Advisor Job Description

Cecil & Sons Discount Tire is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in providing exceptional customer service and promoting our products and services.

Key Responsibilities:
  • Promptly greet customers and provide a professional and courteous experience.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer needs.
  • Recommend services based on your knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.
Benefits:
  • Competitive bi-weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

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