Director of Case Management Operations

2 days ago


Jacksonville, Florida, United States Stealth Recruiting Services Full time
Job Description

The Facility Case Management Director is responsible for overseeing and coordinating department activities. This includes ensuring staff compliance with organizational policies and external regulatory agencies, as well as taking leadership responsibility to coordinate the integration of the department's patient care and discharge planning processes with related hospital departments and external agencies to ensure continuity of care and optimal clinical resource utilization.

Key Responsibilities:
  • Directs and evaluates departmental operations, including the case management model, staffing, use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.
  • Allocates resources to effectively staff the department and meet productivity and quality goals.
  • Responsible for oversight of CM core functions and practice.
  • Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
  • Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
  • Assesses and improves the department's performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
  • Ensuring compliance with policies and SOP.
  • Establish working relationships with key stakeholders to include CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
  • Performs other duties as assigned.
Qualifications:
  • Bachelor's degree, required.
  • Master's degree in Nursing, Health Administration, or Business Administration, preferred.
  • Either Registered Nurse (RN) licensure or Licensed Clinical Social Worker (LCSW), required.
  • 5-7 years' experience in overall acute care Hospital Case Management.
  • 2+ years' experience in case management leadership.

This is a great opportunity for a polished and experienced leader to join our team and make a meaningful impact in the field of case management.



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