Senior HVM Process Optimization Specialist
3 days ago
ASM is a leading global supplier of cutting-edge products and services for the semiconductor industry. For over 50 years, innovation has been at the core of everything we do. Our talented team members are dedicated to creating solutions that enable the development of next-generation computer-chip technology.
About the Role
We are seeking a highly skilled Senior HVM Process Optimization Specialist to join our Global Sales and Services business unit. In this role, you will be responsible for driving process improvement projects on-site at our customer locations, ensuring our products meet their requirements, and serving as a technical bridge between customer teams, hardware teams, and account teams.
Key Responsibilities
- Provide on-site process support during installation, start-up, and warranty phases to ensure achievement of customer specifications, schedules, and budgets.
- Analyze and troubleshoot tool performance issues, developing and implementing short-term and long-term solutions to meet customer requirements.
- Develop and maintain technical information used by internal and external stakeholders, sharing lessons learned within our key account organization and Global Sales and Services business unit.
- Foster effective communication with internal and external stakeholders through various channels, including email, phone calls, and presentations.
- Collaborate with customers to design and conduct experiments to meet their needs, applying DOEs and statistical methods to analyze experimental output.
- Evaluate current customer needs and anticipate future needs, building sustainable relationships and solutions.
- Promote continuous improvement of the customer experience through team, process, and support tool development.
Competencies Required
- Cultural adaptability in a multi-cultural organization.
- Able to remain composed in high-pressure situations.
- Accountable for one's work and committed to delivering results.
- Empathy for customers and ability to build strong relationships.
- Strong troubleshooting methodology and solution selection skills.
- Collaborative mindset to drive solutions with multiple stakeholders.
- Excellent organizational and time management skills in a matrixed environment.
- Exceptional verbal and written communication skills.
- Tenacity to complete tasks thoroughly and accurately.
- Proactive attitude to resolve issues efficiently.
Minimum Qualifications
- Bachelor's degree in physical chemistry, chemical engineering, electrical engineering, materials science, or physics.
- Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
- Knowledge of semiconductor device applications, vacuum techniques, film characterization, metrology techniques, and deposition processes and equipment.
- Experience with advanced troubleshooting methodologies and structured problem analysis.
- Ability to design and conduct experiments, measure, and interpret experimental output using DOEs and statistical methods.
- Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
- Ability to travel up to 25% for training, technical engagement, and customer site visits.
Salary and Benefits
The estimated salary for this position is $120,000 - $180,000 per year, based on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
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