IT Operations Manager

2 weeks ago


Antioch, California, United States Amazon Full time
Job Title: IT Execution Manager

The IT Execution Manager role at Amazon is a critical position that requires a strong combination of technical expertise, leadership skills, and operational efficiency. This role is responsible for overseeing the IT RAD operations, ensuring that all IT equipment is managed to the highest standards.

Key Responsibilities:
  • Lead a team of IT professionals, providing guidance, mentorship, and fostering a collaborative work environment to ensure high-quality support and innovative solutions.
  • Collaborate with cross-functional teams, including Operations, Operations Engineering, and Supply Chain, to drive operational excellence.
  • Execute business-critical IT tasks, such as end-user equipment configuration, RMA troubleshooting, repair, and replacement, and document the troubleshooting process.
  • Key driver of operational excellence, leading incident management and root cause analysis efforts, and continuously enhancing processes to minimize disruptions and enhance IT system reliability.
  • Implement best practices, establish robust data capturing and reporting mechanisms, and drive proactive measures to identify and address potential issues before they impact operations.
  • Collaborate with business leaders, providing strategic guidance on IT initiatives and demonstrating the value of IT services in achieving organizational goals.
Requirements:
  • Bachelor's degree or 4+ years of relevant professional, industry, or military experience.
  • 5+ years of experience developing a team of technical professionals across multiple locations.
  • Experience working with stakeholders to communicate issues while balancing business expectations.
  • Leadership experience in operations supporting RMA services and IT equipment (compute, network, storage).
Preferred Qualifications:
  • Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline.
  • Strong analytical problem-solving skills.
  • Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams.
  • Experienced in making data-driven decisions.
  • Established time management skills with the ability to direct multiple projects simultaneously.
  • Experience in procurement, budgeting, forecasting, and asset management.
  • Proven skills in leadership development and team building.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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