Municipal Employment Success Coach

3 days ago

Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time
Job Title: Success Coach, City College of Municipal Employment

The City College of Municipal Employment (CCME) is a strategic community and workforce initiative in partnership with the City of Philadelphia, Philadelphia Works, and the School District of Philadelphia. Our goal is to prepare Philadelphia residents for municipal jobs and provide them with the skills and knowledge needed to succeed in their careers.

Job Summary:

We are seeking a highly motivated and experienced Success Coach to join our team. The successful candidate will provide targeted and individualized case management and support services to students enrolled in the City College of Municipal Employment (CCME). The Success Coach will work closely with students to create individualized success plans, monitor and analyze data, and provide transitional support to students who stop out of the program.

Key Responsibilities:
  • Provide proactive and individualized case management and support services to students enrolled in the City College of Municipal Employment (CCME).
  • Create and implement individualized success plans with and for each student on assigned caseload.
  • Monitor and analyze data to inform outreach frequency and strategies.
  • Document and collect data on students' progress and level of participation in required programming.
  • Assess students' needs for services, resources, and supports, and coordinate connections to relevant departments.
  • Facilitate and track the distribution of incentives for students on assigned caseload.
  • Develop and facilitate workshops and presentations for groups of students.
  • Participate in cross-functional teams and Student Assistance Team (SAT) meetings to review student progress and identify barriers to access, retention, completion, and successful transition into employment.
  • Work with Success Navigators and other City College of Municipal Employment (CCME) staff to plan, coordinate, and facilitate application, intake, onboarding, bridging, and workforce placement transition efforts and events.
  • Develop and disseminate engagement and status reports for assigned students.
  • Provide transitional support to students who stop out of the program, including identification of alternative employment options and referral services.
Requirements:
  • Bachelor's degree in education, workforce, social services, or related field required.
  • Two (2) years direct experience working in an education, workforce, or social service environment, with experience working with culturally diverse populations required.
  • Experience working with individual caseloads of students/clients providing case management required.
  • Proficiency with Microsoft Office applications, including Word and Excel, required.
  • Demonstrated competency in organizing data, maintaining files, and preparing reports required.
  • Previous experience in creating and facilitating quality workshops and presentations for groups required.
  • Excellent interpersonal, verbal, and written communication skills to effectively interact with individuals from diverse backgrounds required.
  • Exceptional organization and planning skills required.
  • Ability to work in a team environment and collaborate with others required.
Preferred Qualifications:
  • Master's degree preferred.
  • Experience working in a higher education setting preferred.
  • Experience working in-person and remotely to engage students and accomplish tasks preferred.
  • Familiarity with integrated management software, such as Banner, Starfish, and social media platforms preferred.
  • Previous experience in the development and implementation of student programming leading to increased student access, retention, and completion preferred.

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