Service Team Member, Seasonal Part Time Position

3 weeks ago


Hilliard, Ohio, United States Michaels Stores Full time

At Michaels Stores, we're seeking a Service Team Member to join our team in a seasonal part-time role. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will also ensure all customers receive a fast and friendly checkout experience. Your duties will include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards, and delivering our Brand Promises.

  • Provide friendly customer service and help customers shop our store.
  • Ensure all customers receive a fast and friendly checkout experience.
  • Complete truck unloading and merchandise duties throughout the store.
  • Maintain store recovery standards to deliver our Brand Promises.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible to complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner.
  • Cross trained in Custom Framing selling and production.

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

  • Retail and/or customer service experience preferred.

Physical Requirements

Work Environment

  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting taking care of our customers.

Michaels Stores is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels Stores will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at Michaels Stores.



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