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Retail Shift Manager

2 months ago

Boulder City, Nevada, United States Hudson Group Full time
About the Role

Hudson Group is seeking a highly skilled and experienced Retail Shift Manager to join our team at Harry Reid International Airport. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring exceptional customer service experiences.

Key Responsibilities
  • Team Leadership: Provide guidance and support to sales associates, ensuring they are equipped to deliver outstanding customer service and meet sales targets.
  • Store Operations: Oversee daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Customer Service: Ensure customers receive a personalized and engaging experience, addressing their needs and resolving any issues promptly.
  • Inventory Management: Conduct regular inventory counts, identify discrepancies, and implement corrective actions to maintain accurate stock levels.
  • Staff Management: Recruit, train, and develop sales associates, providing constructive feedback and coaching to enhance their performance.
  • Store Maintenance: Ensure the store is well-maintained, including cleaning, merchandising, and maintaining a safe and secure environment.
Requirements
  • Leadership Experience: Proven track record of leading teams and driving sales growth in a retail environment.
  • Customer Service: Excellent customer service skills, with the ability to resolve conflicts and address customer concerns.
  • Inventory Management: Strong understanding of inventory management principles and practices.
  • Communication: Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues and management.
  • Education: High school diploma or equivalent required.
About Hudson Group

Hudson Group is a leading travel retailer with over 30 years of experience in providing exceptional customer service and retail experiences. We are committed to creating an inclusive workplace where diversity and unique experiences are valued.