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Automotive Parts Specialist II

2 months ago

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About Asbury Automotive

Nalley Automotive, a member of Asbury Automotive Group (NYSE: ABG), stands as a prominent player in the automotive retail sector, recognized as one of the largest franchised automotive retailers in the United States. We are transforming the conventional dealership model through cutting-edge technologies and a steadfast commitment to our team members, customers, and partners. Our culture, driven by our North Star and Compass and fueled by our DRIVE values, aims to become the Most Guest Centric Automotive Retailer. At Asbury, we collaborate to deliver outstanding experiences for our customers while fostering a fun, supportive, and inclusive atmosphere where team members can excel both personally and professionally. Our dedication has earned us accolades as one of the best workplaces by Newsweek and US News & World Report.

Are you passionate about building relationships, delivering exceptional customer experiences, and innovating within the automotive industry? As a Parts Counter Associate II at Nalley Honda, you will have the chance to positively influence our operations and the lives of our team members and customers daily. We seek dynamic, customer-oriented Parts Counter Associates II who will assist us in redefining the automotive purchasing experience.

Key Responsibilities:
  • Assist customers (both retail and shop) in selecting necessary parts in a courteous, professional, and efficient manner.
  • Inform customers about companion part requirements while ensuring they are aware of the complete product range.
  • Handle incoming phone calls and counter inquiries, providing price quotes and additional information as needed.
  • Review body shop estimates to ensure the accuracy of ordered parts and alignment with pricing.
  • Pull and fulfill orders from inventory.
  • Notify the parts manager of any out-of-stock items or urgent shop materials.
  • Inform relevant parties when special orders have arrived.
  • Ensure all parts are tagged with customer names and job numbers.
  • Adhere to departmental policies regarding special orders and manage aging of special orders.
  • Follow up on back-ordered parts and replenish assigned inventory daily.
  • Maintain a timely and efficient flow of paperwork.
  • Ensure all internal parts requests are billed correctly on service repair orders.
  • Verify will-call and back-order files weekly and manage returns to vendors or stock items not picked up.
  • Process payments from retail customers or obtain credit authorizations.
  • Assist outside sales representatives with their orders.
  • Exhibit excellent communication and customer service skills while maintaining a professional demeanor.
  • Demonstrate the ability to multitask in a fast-paced environment.
  • Possess strong computer and phone skills (Internet, MS Outlook); proficiency in CDK is a plus.
  • A degree in automotive technology or equivalent military experience is preferred.
  • Being bilingual is advantageous.
  • Must be at least eighteen years of age and possess a valid Driver's License.
  • Must successfully pass pre-employment screening (background and drug test).
Company Benefits:

Compensation and Recognition:
  • Weekly pay
  • Paid holidays and time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards for eligible management and front-line team members
Insurance and Retirement:
  • Comprehensive insurance options: medical, vision, dental, accident, critical illness, and hospital indemnity plans
  • Up to 12 weeks of paid pregnancy leave (disability leave)
  • Paid parental leave
  • Health savings and flexible spending accounts (tax-free)
  • Short-term and long-term disability plans
  • Life insurance options (Whole Life and Term)
  • 401k plan with company match
Learning and Development:
  • Access to a digital career path tool for career advancement
  • Continuous training through Asbury's Internal Learning Management System
Additional Advantages:
  • Resources for student loan relief
  • Employee assistance program
  • Discounts on parts and service repairs
  • Scholarship opportunities
  • Participation in community service initiatives, including paid volunteer hours
  • Employee referral program with bonus potential
Asbury Automotive Group is an equal opportunity employer, providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We are committed to fostering an inclusive and diverse workplace.
Other Details:
  • Job Family: Parts
  • Pay Type: Salary