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Executive Housekeeping Manager

2 months ago

Norwalk, Connecticut, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and service in our properties.

Key Responsibilities
  • Housekeeping Operations: Oversee the daily housekeeping operations, including supervising housekeeping staff, managing cleaning schedules, and ensuring that all rooms and public areas are clean and well-maintained.
  • Staff Management: Train, develop, and motivate housekeeping staff to ensure they have the skills and knowledge needed to provide exceptional service to our guests.
  • Quality Control: Conduct regular inspections to ensure that all housekeeping standards are met, and implement corrective actions as needed.
  • Guest Satisfaction: Respond to guest complaints and concerns in a professional and courteous manner, and work to resolve issues promptly.
  • Inventory Management: Manage housekeeping supplies and equipment, and ensure that all necessary materials are available to staff.
  • Communication: Communicate effectively with other hotel departments, including front desk, maintenance, and laundry, to ensure seamless operations.
Requirements
  • Experience: Minimum 1 year of housekeeping experience in the hospitality industry.
  • Education: High school graduate or equivalent, some college preferred.
  • Skills: Ability to read and interpret documents, ability to satisfactorily communicate with guests, management, and co-workers, knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.
  • Language: Bilingual English/Spanish a plus.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional service and experiences to our guests, and we are seeking talented individuals to join our team.