Assistant Banking Center Manager

14 hours ago

Covington, Louisiana, United States Home Bank Full time
Job Title: Assistant Banking Center Manager

At Home Bank, we are seeking a highly skilled and experienced Assistant Banking Center Manager to join our team. This role is responsible for assisting the Banking Center Manager in the overall daily operations of the branch office, including assisting in the development of the branch's financial objectives, delivering quality customer service, and giving general operational guidance to the banking center staff.

Main Responsibilities:
  • Assist the Banking Center Manager in ensuring that the financial objectives and customer service standards of the branch are met.
  • Promote a network with internal support areas and develop a cohesive working partnership with other lines of business.
  • Responsible for generating, maintaining, and servicing profitable business and retail customer relationships.
  • Responsible for the daily operations of the assigned banking center and ensuring all customer issues are resolved in a timely manner.
  • Assist the teller line with daily operations, as necessary.
  • Assist the Banking Center Manager with staff management duties, including recruitment, coaching/development, disciplinary actions, performance evaluations, vacation, and time sheet approvals.
  • Ensure regulatory compliance standards are met.
  • Assist the Banking Center Manager with planning, organizing, and controlling banking center activities, operations, and quality control.
  • Conduct and provide reporting on banking center audits and security equipment testing.
  • Ensure adherence to Home Bank's policies and procedures by all staff.
  • Customer service requests, including new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed.
  • Communicate important and appropriate information to staff members on a timely basis.
  • Demonstrate an understanding of the banking center's overall performance.
  • Assist the Banking Center Manager in creating an action plan to solve for branch inefficiencies.
  • Provide and maintain a professional, business-like atmosphere within the banking center.
  • Accountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staff.
  • Perform other duties as assigned by the Banking Center Manager or Retail Administration.
Requirements:
  • High school diploma or equivalent.
  • Three years or more of banking experience; previous teller, platform banker, and lending experience highly preferred.
  • Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate a critical situation.
  • Ability to work expected Banking Center hours of operation, including some Saturdays (based on Market and location).
  • Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision.
  • Strong knowledge of daily branch, vault, and ATM operations.
  • Receive and maintain a NMLS certification.

Home Bank is an equal opportunity employer. Good credit is a must. Credit report is required for employment.

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