Customer Experience Associate

5 days ago


San Jose, California, United States Bridgestone Americas Full time

Company Overview

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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas, a global leader in tire and automotive products. With over 22,000 teammates across North America, BSRO operates more than 2,200 company-owned stores, offering a diverse range of services and products.

Job Description

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The Sales and Service Technician (SST) role is a key pipeline for future career-growth within Firestone Complete Auto Care. As an SST, you will be responsible for serving customers through assessing their needs, recommending appropriate products and/or services, and ensuring customer satisfaction through thorough and timely completion of services.

Responsibilities:

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  • Hybrid role with customer service, sales, and basic vehicle service tasks
  • Assist Manager or act as Manager-On-Duty as needed
  • Learn all aspects of store operations and flex between front/back shop tasks

Requirements:

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  • High School Diploma or equivalent
  • Valid automobile driver's license
  • Customer service and career growth mindset
  • Ability to learn and perform basic vehicle service tasks

Compensation:

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A competitive salary range of $18.00 - $26.90 per hour ensures that our valued teammates are fairly compensated for their hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including on-the-job training and ASE certifications, tuition reimbursement, flexible work schedules, and 401(k) matching.



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