Customer Experience Associate

5 days ago


San Jose, California, United States Crunch - Bay Area Full time

Crunch is seeking a Customer Experience Associate to join our team in the Bay Area. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and ensuring that our members feel welcome and valued.

About the Role

This role is an excellent opportunity for someone who is passionate about providing outstanding customer service and has a strong desire to work in a fast-paced environment.

We estimate the annual salary for this position to be around $60,000, depending on experience.

Key Responsibilities
  • Membership Sales: Generate new business opportunities by selling memberships to prospective customers
  • Front Desk Operations: Check-in members and guests, manage guest services, and handle phone calls in a professional manner
  • Special Events and Promotions: Communicate special events and promotions to members and guests
  • Member Services: Facilitate member requests, schedule appointments, and process payments for member services
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with members, guests, and colleagues
  • Problem-Solving Abilities: Ability to think critically and resolve problems in a timely and efficient manner
  • Teamwork and Adaptability: Collaborative mindset and adaptability to work in a dynamic environment
Benefits
  • Competitive Salary: Annual salary estimated at $60,000, based on experience
  • Flexible Schedule: Opportunities for flexible scheduling to accommodate personal needs
  • Ongoing Training and Development: Access to training programs and development opportunities to enhance skills and knowledge


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