Guest Care Specialist
5 days ago
We are seeking a highly skilled Guest Care Specialist to join our team at Monro Muffler Brake. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales of automotive repair services and tires.
Key Responsibilities- Provide a superior Guest Care experience to our customers
- Assist in driving sales of automotive repair services and tires
- Contribute to the growth of the business through strong sales presentations and product knowledge
- Answer phone calls, invite guests into the store, and make them feel welcome during their visit
- Successfully complete Monro's training program to execute the Monro selling process
- First point of contact for customers on the phone and in the store
- Engage customers, schedule appointments, build trust, and present needed services following the Monro selling process
- Responsible for the organization and productivity of the service business through estimate and invoice transactions
- Assist in various aspects of customer care, work order completion, and register assistance
- Partner with management to produce a safe and healthy work environment
- High school diploma or equivalent required
- Valid Driver's License
- One (1) year of sales experience needed
- Preferred One (1) year of related experience in the automotive service environment
- Strong verbal communication skills and problem-solving skills
- Ability to work Days, Evenings, Weekends, and Holidays
- Frequent lifting, carrying, and placing merchandise and supplies up to 50 pounds without assistance
- Frequent standing and walking for long periods of time
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
- Climb up and down ladders to retrieve and stock merchandise
At Monro, we're committed to helping our teammates grow their career through on-the-job training, company-sponsored certifications, and course curriculum in Monro University. Our teammates receive open opportunities to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Guest Care Specialist
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Woodbine, Maryland, United States Monro Muffler Brake Full time{"Job Title": "Guest Care Specialist", "Job Summary": "We are seeking a highly skilled Guest Care Specialist to join our team at Monro Muffler Brake. As a Guest Care Specialist, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Responsibilities:* Provide superior customer service and respond...
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Woodbine, Maryland, United States Monro, Inc. Full timeJob Summary:We are seeking a highly skilled Guest Care Specialist to join our team at Monro, Inc. As a Guest Care Specialist, you will be responsible for providing exceptional customer service and driving sales of automotive repair services and tires.Key Responsibilities:Provide a superior Guest Care experience to customers, ensuring their needs are met and...
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