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Loyalty and Credit Program Manager

2 months ago

New York, New York, United States Saks OFF 5TH Full time

About This Position:

Saks OFF 5TH is a leading luxury off-price retailer, offering a unique shopping experience to fashion-conscious customers. As the Director of Loyalty & Credit, you will play a critical role in shaping our customer retention strategy and driving business growth.

Key Responsibilities:

  • Develop and execute a comprehensive loyalty and credit program strategy to increase customer engagement and retention.
  • Monitor program performance, analyze key metrics, and make data-driven recommendations for ongoing optimizations.
  • Collaborate with cross-functional teams to ensure seamless integration and understanding of program initiatives across various channels.
  • Lead and develop a team of customer experience champions, focusing on data-driven decision making and customer-centric initiatives.
  • Partner with marketing, finance, and technology teams to implement effective and targeted promotional campaigns.
  • Run recurring leadership updates with cross-functional partners to update on program performance and opportunities.
  • Manage a broad set of vendor partners, including loyalty, credit, and gift card providers, and stay ahead of emerging trends and technologies.
  • Analyze customer behavior and market trends to identify opportunities for program enhancement and growth.
  • Partner with product teams to oversee loyalty and credit initiatives on-site and technical roadmaps.
  • Drive process efficiency improvements to ensure the team operates nimbly to respond to customer data and trends and business needs.

About Saks OFF 5TH:

Saks OFF 5TH is a dynamic and innovative company that values diversity, equity, and inclusion. We offer a range of benefits, including a comprehensive benefits package, flexible work environment, and opportunities for career advancement.

What We Offer:

  • A competitive salary range of $135,000 to $160,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A flexible work environment that supports work-life balance.
  • Opportunities for career advancement and professional growth.
  • An amazing employee discount and other exciting perks.

Equal Employment Opportunity:

Saks OFF 5TH is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment free from harassment, discrimination, and bullying.